Survey of the diverse activities of businesses operating in a changing global environment. Examines how economic systems, technology, legal factors, business strategies, human relations, trade barriers, finance, and culture interact to affect U.S. business policies and practices. Demonstrates how businesses achieve organizational goals and maintain their competitive advantage. Explores how entrepreneurship, organizational design and structure, leadership, human resource management and organized labor practices, organizational communication, innovation, marketing and consumer behavior, e-business, legal issues, accounting, and financial management can improve business practices.

Managerial and organizational theory and practice; planning, organizing, influencing and controlling. Focusing on the role, functions, and responsibilities of management in a contemporary organization.

This course is a general overview of marketing principles. The course covers the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individuals and organizational goals. Elements of the marketing environment such as government regulation, environmental protection, competition, and consumer behavior will be analyzed.

Foundations for the contemporary theory and practices relating to the management of people; managing human resources within an organization; basic personnel processes.

Law and its relationship to business. Laws and regulations affecting managerial decisions. Dispute resolution, torts, contracts, government regulations and other area of commercial law explored through case analysis. Other legal concepts explored include ethics, employment, consumer transactions, competition, the environment, agency, and business organizations.

Application of principles of ethical and effective communication to the creation of letters, memos, e-mails, and written and oral reports for a variety of business situations. Development and refinement of written and oral business communication skills including planning, organizing, composing, editing, and revising business documents using word processing software for written documents and presentation software to create and deliver professional oral reports. This course is designed for students who already have college-level writing skills.

Introduction to theories of management psychology and organizational behavior and their application in the workplace, including individual and group behaviors, organizational structure, the role of ethics in the workplace, change management, conflict resolution, and organizational dynamics.

This is a course on the theory and practice of personal and professional selling with a focus on relationship marketing and a concentration on the selling process. This course includes an emphasis on sales strategies, techniques, settings, and skills development in product knowledge, customer analysis, prospecting, presenting, and closing the sale. Team sales presentations are also addressed.

Math for business, accounting, management, real estate and marketing. Topics include discussion and calculations for banking, cash/trade/and bank discounting, retail and wholesale markups and markdowns, simple and compound interest, present value, annuities and sinking funds, discounting of notes, buying and selling of mutual funds and stocks, depreciation, taxes, insurance, financial statements and real estate loans.

This course is designed to provide students with a foundation in social media using interactive Internet and mobile applications. Students will learn and develop social media strategies for use in business and learn how to implement social media campaigns as part of a marketing strategy. Cost-effective methods of social media promotion for small businesses will be covered. Relationship-building, public relations, and event marketing using social and mobile media tactics will also be a focus. A social media promotion plan will be developed.

Whether local or global, face-to-face, or online, providing excellent customer service is a necessary practice to attract and retain business in every industry. Workers who provide excellent customer service give their companies the best opportunity to produce profit, goodwill, and deliver services and products that satisfy and please clients. With a focus on both new and existing customers, students learn how to maximize this major source of business revenue. Students will also practice and fine-tune communication, active listening, and conflict resolution skills. Specific customer service tactics when working with both internal and external customers will be covered.

Principles of establishing and managing a small business, including the preparation of a business plan; emphasis on goal-setting, types of business organizations, obtaining licenses and permits, financing options, accounting aspects, legal requirements, managing the enterprise, and other aspects in business entrepreneurship.

Familiarization with and refinement of medical terminology from programmed text outlining word structure, definitions, and usage. Primarily intended for those who are preparing for a career in health or business, with an emphasis on clerical support staff responsibilities.

Students will learn the role of a medical office administrative assistant by mastering medical office duties and becoming proficient in customer and patient service and the creation and maintenance of medical records.

Students will learn how to transform healthcare diagnoses, procedures, medical services, and equipment into universal medical alphanumeric codes. Students will be prepared to help ensure the codes are applied correctly during the medical billing process, which includes abstracting the information from documentation, assigning the appropriate codes, and creating a claim to be paid by insurance carriers.

This course provides the learner with a survey of skills and topics covered in the Business Information Worker Program certificates and degree program. Business English, entry-level office procedures such as the role of a business information professional, the workplace environment, workplace communication, ethics, customer focus, and teamwork are covered. The focus is an introduction to skills that are relevant to success as an office clerk, administrative assistant, office manager, or other business information worker roles.

Designed for the last semester of study in the Business Information Worker pathway, this capstone course is designed to integrate and refine business information skills presented throughout the program in advanced preparation for the administrative professional occupation. Further administrative procedures including but not limited to travel arrangements, organizing meetings or conferences, and electronic records management integration are introduced. Emphasis is on time management, customer service, human relations, workplace ethics, and effective communication. A final focus on job applications, interviewing, and employment documents is included.