Frequently Asked Questions

Question

Can I cancel my payment plan?

Answer

Yes. If your CCPG is approved and covers your tuition, your Nelnet payment plan may be canceled automatically—but this may take up to 20 days to process. Nelnet may continue scheduled charges during this time. The $25 setup fee is non-refundable, and any refund must be requested through the Business Office if a credit appears in Self-Service.

See steps for canceling your Nelnet payment plan and requesting a refund